How do I return an item?
Free Shipping on orders $100 or more
for the USA.
We are currently not accepting returns due to the COVID-19 pandemic. We advise our customers to please try our sample sizes before purchasing full-size items. Please contact customer service if you have further questions. Thank you.
Samples for most products are available for sale on our website. We urge you to order sample sizes for testing purposes. If you do not see a sample of the product you wish to sample for sale on-line, please write to us for more information, and we'll do our best to create one for you. Please understand that due to the cosmeceutical nature of our products, all sales are final.
Our products are 100% guaranteed for quality assurance. We cannot accept returns on used color cosmetics and makeup tools. Please order samples of our color cosmetics if you are unsure of coloration.
Shipping problems, damaged goods, product defects must be reported to us within 48 hours of receipt of the order.
Items returned in entirely new and the re-sellable condition will be refunded in full as long as it is received here within 30 days of purchase.
**A 30% restocking fee will be charged on products that have been returned within 30 days**
Samples are non-returnable.
Returns received in poor condition, i.e., leaking, broken, etc., are not eligible for a refund. Please take care in packing items authorized for return. Please pack items for return in a box to ensure safe delivery.
Please provide the reason for the return and condition of the product.
Shipping & handling charges are non-refundable.
Always consult with a qualified physician for medical advice. You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse.
Because each person's skin is unique, we make no warranties, expressed or implied, regarding products' effectiveness. You are using products listed on our website at your sole risk and are responsible for all actions and consequences of use and misuse. Always patch test products before use.
Colors may vary slightly in the pictures.
AGREEMENT: You agree to indemnify and hold harmless Maia's Mineral Galaxy., www.maiasminerals.com, its officers, employees, agents, and suppliers from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any other direct or consequential loss) incurred or suffered directly or indirectly as a result of using any product listed on our website.